The statements below reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibilities should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload. Also includes daily routine work, maintaining accurate folders, regular contact and correspondence with landlords and tenants.
- Conducts orientation, appointment or informational sessions with residents, applicants, landlords, or other program participants
- Enforces the occupancy policy, administrative agreements, and other regulations or rules, including counseling, documentation of applicant/resident/landlord actions
- Creates, maintains, and updates customer files in a timely and proper manner
- Maintains records of assistance, programs, and/or activities offered and utilized
- Interviews customers on a regular basis to determine eligibility, including rent calculations, verifications of information, and prepares appropriate follow up paperwork in an efficient, timely manner
- Follows up on customer, landlord or other reported concerns in a timely and professional manner
- Performs eligibility procedures for persons proposed to be added to assistance to determine eligibility/ineligibility for the program
- Exhibit a high degree of interpersonal and negotiation skills, as well as exceptional verbal and written communication skills, mathematical inclination, and demonstrate computer literacy
- Ability to demonstrate diplomacy and tact when dealing with the public and participants
- Maintain Quality Control Plan and Quality Control Operation Manuals
- Participate in client, landlord and HUD meetings as requested
- Participate in weekly, monthly, quarterly operational meetings
- Other duties as assigned