The statements contained here reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibilities but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload. Audit Housing Specialists' processing activities, as defined in the Quality Assurance Control Plan, to ensure that tasks were completed in compliance with established rules and regulations.
- Participate in client, landlord and HUD meetings as requested
- Participate in weekly, monthly, quarterly operational meetings
- Review Policy Issues Log and update quality assurance protocols as required
- Prepare and provide accurate and timely weekly, monthly and quarterly Compliance Assessment Prepare and provide reports based on Quality Assurance Analysis
- Schedule, maintain and provide auditing records/reports for all activities reviewed
- Collaborates with the training team to provide support to new and existing Housing Specialists
- Provide sample documents, error and issue trends to develop training sessions for members
- Effectively escalate and communicate questions and concerns to the Housing Manager and Supervisors in order to gain clarification or identify areas where further training is needed to ensure all departments have the tools and information needed to complete HCV processing
- Maintain Quality Control Plan and Quality Control Operation Manuals
- Ensure Policy and Procedure Manuals are in compliance and updated when changes are implemented
- Other duties as assigned