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Job Details

 

 Operations Support Specialist I- Computer Technician (IT Department)

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Provides computer support to end users through phone calls, email, on-site and in-house services. Performs hands-on repairs to computer systems including desktop, laptop, tablets and smart phone systems. Installs and maintains basic hardware and software. Documents and maintains technical procedures within various documentation systems

Full Time

Knowledge of working in customer service, team-oriented environment. Knowledge of various computer applications such as word processing, spreadsheets, internet browsers, e-mail systems, and other general computer applications. Knowledge of Windows OS. Knowledge with TCP/IP and application network protocols, operating system configuration, and anti-virus software. Knowledge of troubleshooting hardware and software problems, and researching technical issues.

  • Ability to present ideas in user-friendly language.

  • Ability to perform specific tasks in a timely and professional manner 

  • Ability to be highly self-motivated with the ability to learn quickly

  • Technical certifications are preferred

  • Strong technical aptitude with solid troubleshooting skills

  • Critical thinking and problem solving skills are required

  • Provide support for desktops, laptops, tablets, VOIP Phone system and smart phones
  • Provide technical assistance and support for incoming support requests related to computer systems, software, and hardware
  • Continuous and meticulous documentation of procedures and support issues.
  • Provide a high level of customer service and follow-through to end users to ensure issues are resolved to their satisfaction in a timely fashion
  • Additional job duties as assigned

  • High school or equivalent
  • Computer Repair & phone repair 3 years

From $9.67 - - - To $13.05 | Hourly Salary

 

If interested, please submit letter of interest, resume, and application to our Job Inbox by Monday, July 31, 2017


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